Returns & Exchanges

Last Updated:​ [10/01/2026]

At VergeCore, we strive to ensure your complete satisfaction with every purchase. If you are not satisfied with your order, please review the following policy to understand our refund and return process.

1. Return Eligibility​

You may request a return under the following conditions:

• The item is unused, in its original packaging, and includes all tags and accessories.

• The return request is submitted within 30 days of delivery.

• The product is defective, damaged during shipping, or incorrect (e.g., wrong item or size).

Non-returnable items include:​

• Digital products (e.g., software, eBooks).

• Custom-made or personalized items.

• Items marked “final sale” or purchased during promotions/discounts (unless defective).

2. How to Initiate a Return​

To request a return, contact us via email at support@vergecore.best​ with the following details:

• Your order number.

• A detailed reason​ for the return.

• Photos or videos​ of the product (if applicable, e.g., to show damage or defects).

Our support team will respond within 1–2 business days​ with instructions and a return shipping address.

3. Return Shipping & Costs​

• If the return is due to our error​ (e.g., defective item or shipping mistake), we will cover return shipping costs.

• If the return is for other reasons​ (e.g., change of mind), you are responsible for return shipping fees.

• We recommend using a trackable shipping method​ to ensure the returned item reaches us safely.

4. Refund Process​

• Once we receive and inspect the returned item, we will notify you of approval or rejection.

• Approved refunds will be issued to the original payment method​ within 3–7 business days.

• Note: Refund processing times may vary depending on your bank or payment provider.

5. Non-Refundable Situations​

Refunds will not be provided if:

• The item shows signs of use, damage, or missing components.

• The return is requested after 30 days of delivery.

• The item is non-returnable (e.g., digital products).

6. Contact Us​

For questions about returns or refunds, reach out to us at:

• Email:​ support@vergecore.best

• Phone:​ +1 956-614-4820

• Address:​ 4217 Bowser Ave, Apt 103, Dallas, TX 75219

• Support Hours:​ Mon–Fri, 9:00 AM – 6:00 PM (CST)

We aim to resolve all inquiries promptly and fairly. Thank you for trusting VergeCore!